Caesars Entertainment, United States Air Force, and Other Experiences

Wintel Engineer, Wintel Engineering (Windows + Intel)

Caesars Entertainment, Memphis, TN (Nextech Contractor)

January 2007 – September 2007


Responsible for planning, implementing, supporting, troubleshooting and administering the Windows OS and Wintel based Infrastructure Servers and business products deployed in Harrah’s (now Caesars) Memphis Data Center. Also provided 3rd level support for all Servers deployed to various Harrah’s facilities nationally.

Assisted in the planning, coordination and execution of a 400-Server production and development Datacenter move.

Responsible for the installation, configuration and monitoring of the IBM Tivoli Storage Manager (TSM) Backup and Archive Client on Windows Clients in the Memphis Data Center.

Reviewed TSM Backup Reports daily for the Memphis, Las Vegas and New Jersey sites Troubleshot and resolved TSM client problems and reduced the number of Missed and Failed backups by 70%

Responsible for the implementation of best practice procedures, maintenance, ticket management, troubleshooting and root-cause analysis for all Wintel-based servers in the Memphis Datacenter.

Supported and managed Microsoft Exchange 2003, DNS, DHCP, and WINS Servers. Installed Windows Security updates and Dell Server driver updates as needed.

Participated in a 24×7 on-call server support rotation.


Computer Scientist Level 4 – Remedy Developer

US Air Force, Niceville, FL (Jacobs/Tybrin DoD Contractor)
Eglin AFB, AFMC, IT Central PMO

February 2006 – December 2006


Co-developed IT ticket system that utilized BMC’s Action Request System version 5 (USAF’s own version of ITSM).

Deployed on Windows 2003 HP DL380 G4 servers. Solution utilized MSSQL 2000, IIS6, and java-based BMC’s Mid-tier.

Provided user and administrator class instruction, technical writing, patch testing.

Developed using CMM/CMMI software engineering processes.

Travelled to several USAF bases to setup, install, configure, train ticket system administrators.

Secret Security Clearance


IT Manager

Xquizit Technologies, Nutley NJ and Memphis, TN

October 2003 – January 2006

Memphis datacenter operations

Setup, Installed, Managed Windows and Linux hosting infrastructure (IIS, Apache, MSSQL, email)

Setup, Installed, Managed Cisco network/PIX VPN infrastructure; Setup Nagios Monitoring

Managed political email campaigns

Developed several ASP/HTML websites

Managed .NET v.1.1/v.2.0 website development

Met with clients, performed sales and account manager functions

Sized client IT purchases based on customer requirements

Hired junior technical employee and project managers


Senior Systems Administrator

Crystal Clear Industries, Ridgefield Park NJ

September 1999 – October 2003


Responsible for technical support and administration of Windows servers; setup Active Directory domain
Implemented Cisco PIX site-to-site VPNs; installed proxies for Internet caching; maintained Nortel managed switches

Setup & maintained DHCP, WINS, DNS

Standardize desktop configuration through cloning (Ghost)

Renovated all server rooms; rewired racks (color coded, labels, developed technical diagrams)

QA testing for custom Symbol wireless application for showroom ordering


Meteorological and Navigational Systems (METNAV) E-3

United States Air Force, Lackland AFB, Keesler AFB

January 1999 – August  1999 (Honorable/Medical)

Secret Clearance