Wintel Engineer, Wintel Engineering (Windows + Intel)
Caesars Entertainment, Memphis, TN (Nextech Contractor)
January 2007 – September 2007
Responsible for planning, implementing, supporting, troubleshooting and administering the Windows OS and Wintel based Infrastructure Servers and business products deployed in Harrah’s (now Caesars) Memphis Data Center. Also provided 3rd level support for all Servers deployed to various Harrah’s facilities nationally.
Assisted in the planning, coordination and execution of a 400-Server production and development Datacenter move.
Responsible for the installation, configuration and monitoring of the IBM Tivoli Storage Manager (TSM) Backup and Archive Client on Windows Clients in the Memphis Data Center.
Reviewed TSM Backup Reports daily for the Memphis, Las Vegas and New Jersey sites Troubleshot and resolved TSM client problems and reduced the number of Missed and Failed backups by 70%
Responsible for the implementation of best practice procedures, maintenance, ticket management, troubleshooting and root-cause analysis for all Wintel-based servers in the Memphis Datacenter.
Supported and managed Microsoft Exchange 2003, DNS, DHCP, and WINS Servers. Installed Windows Security updates and Dell Server driver updates as needed.
Participated in a 24×7 on-call server support rotation.
Computer Scientist Level 4 – Remedy Developer
US Air Force, Niceville, FL (Jacobs/Tybrin DoD Contractor)
Eglin AFB, AFMC, IT Central PMO
February 2006 – December 2006
Co-developed IT ticket system that utilized BMC’s Action Request System version 5 (USAF’s own version of ITSM).
Deployed on Windows 2003 HP DL380 G4 servers. Solution utilized MSSQL 2000, IIS6, and java-based BMC’s Mid-tier.
Provided user and administrator class instruction, technical writing, patch testing.
Developed using CMM/CMMI software engineering processes.
Travelled to several USAF bases to setup, install, configure, train ticket system administrators.
Secret Security Clearance
Xquizit Technologies, Nutley NJ and Memphis, TN
October 2003 – January 2006
Memphis datacenter operations
Setup, Installed, Managed Windows and Linux hosting infrastructure (IIS, Apache, MSSQL, email)
Setup, Installed, Managed Cisco network/PIX VPN infrastructure; Setup Nagios Monitoring
Managed political email campaigns
Developed several ASP/HTML websites
Managed .NET v.1.1/v.2.0 website development
Met with clients, performed sales and account manager functions
Sized client IT purchases based on customer requirements
Hired junior technical employee and project managers
Senior Systems Administrator
Crystal Clear Industries, Ridgefield Park NJ
September 1999 – October 2003
Responsible for technical support and administration of Windows servers; setup Active Directory domain
Implemented Cisco PIX site-to-site VPNs; installed proxies for Internet caching; maintained Nortel managed switches
Setup & maintained DHCP, WINS, DNS
Standardize desktop configuration through cloning (Ghost)
Renovated all server rooms; rewired racks (color coded, labels, developed technical diagrams)
QA testing for custom Symbol wireless application for showroom ordering
Meteorological and Navigational Systems (METNAV) E-3
United States Air Force, Lackland AFB, Keesler AFB
January 1999 – August 1999 (Honorable/Medical)