TruGreen – Procurement Systems Administration

Procurement Systems Administration / Operations Manager

TruGreen, Lake Oswego, OR and Memphis, TN
August 2014 to Present

  • Transferred technical support from ServiceMaster Procurement and ServiceMaster IT (TruGreen split from ServiceMaster)
  • Coupa design architect; built TruGreen Coupa instance from ground up.
    Trained junior procurement system administration staff; setup applications roles and responsibilities among staff
  • Developed Coupa user manuals, developed online knowledge base “CoupaSupport”, user community portal where requests can be made, Tableau reports can be published, online surveys are posted
  • Implemented common sense measures: standard use of employee ID on logon, 3rd party address validation (Smarty Streets, USPS, FDX, UPS), IRS tax ID validation, Better synchronization of master data from JD Edwards (ERP)
  • 5th most active Coupa community member worldwide; worked with senior product managers at Coupa to demonstrate use cases and request product enhancements beneficial to TruGreen’s direct chemical procurement.
  • Developed IT toolkit for TruGreen procurement
  • Developed capital planning and budget websites
  • Managed support operations; provided 2nd/3rd level support for 1500 managers (associates with purchasing authority) and above.
  • Worked with Compliance and Internal Audit to ensure systems, policies, procedures are in line with formal governance artifacts (company charter), spending policies
  • Developed, tested, configured dozens of cXML punchout e-commerce websites
  • Setup sFTP integrations between WorkDay and Coupa; JD Edwards and Coupa
  • Setup SSO integration between Coupa and EmpowerID
  • Worked with suppliers to integrate external applications with Coupa. (External purchase orders imported directly into Coupa)
  • Collaborated with senior leadership (Directors, VPs, CFO)
  • Helped develop new service lines within TruGreen (Mosquito control program, Irrigation, Pool Maintenance)
  • Assisted with IT indirect procurement, assisting category managers with seeking better information from suppliers
  • Developed corporate interactive floorplans with employee information and conference room reservation system
  • Helped facilities management with technology decisions with Corporate office build out (small network closet, conference room technologies, electronic whiteboard, speaker systems)
  • Managed email list services for bill, survey, and other announcements among associates and suppliers.

Technologies used:

  • Coupa (P2P SaaS AWS-based application)
  • JD Edwards (ERP)
  • WorkDay
  • Windows 2012 Server
  • Symantec NetBackup
  • MySQL
  • PHP
  • WordPress
  • MSSQL/DTS/SSIS packages
  • Tableau Reports (desktop and server)
  • EmpowerID SSO
  • Adobe Photoshop
  • Microsoft Office products, Office 365
  • WebEx enterprise
  • Google Earth Pro (KML development)
  • ContractWorks
  • Serengeti Law / Thomson Reuters Legal Tracker