FedEx Services – Technical Architecture & Capacity Planning

System Architect Advisor

Technical Architecture & Capacity Planning
FedEx Services, Collierville, TN
September 2007 – May 2014

Capacity planner of storage products (2013-2014)

Primary Storage Products: EMC V-MAX, HP 3PAR, EMC Isilon, EMC VNX II, HP StoreVirtual 4730s
Responsible for placing and provisioning incoming technical projects on storage in N. American data centers

– Production and Test/Dev environments
– Multiple geographical locations
– Primary (SAN)
– Secondary (NAS)
– Backup and recovery (BAR)
– Disaster Recovery (DR)

Performance analysis and performance tuning of environment

Responsible for planning the Fibre Channel network in datacenters (Edge-Core-Edge topography)

Capacity Planner of datacenter “white space” (2012-2013)

Responsible for Pod (4 racks = 1 Pod, switches, wiring) Responsible for Java-based reporting (Jaspersoft iReport) and maintaining enterprise inventory through various OTC and in-house software tools.

Engineering Specialist Advisor (2012)

Enterprise Information Services, IT Operations (EIS-ITO-CSS)

Senior Engineering Specialist (2010-2011)

Enterprise Information Services, IT Operations (EIS-ITO-CSS)

Senior Customer Technology Consultant (2007-2009)

Technology Services (TS-MCS)
Memphis Campus Support Server Team

Responsible for planning, implementing, supporting, troubleshooting and administering the Windows OS and Wintel based Infrastructure Servers and business products deployed in FedEx’s Memphis Data Center locations. Also provided 3rd level support for all Servers deployed to various FedEx’s hubs and hanger facilities nationally.

Responsible for planning, implementing, troubleshooting the Windows server migrations, refresh, lifecycle management

Routinely built Windows clusters (IIS, MSSQL, Files Services, DHCP)

Architect for Symantec NetBackup 7 consolidation; merging independent catalogs of ArcServe, Syncsort Backup Express, BackupExec, and older versions of NetBackup under one uniform ENV.

Built and implemented WSUS for Windows updates
Implemented Nagios (Groundwork Open Source) for agent-based and agent-less monitoring

Memphis airport; FedEx Hub/Hanger SIDA security clearance (unescorted access)

Participated in a 24×7 on-call server support rotation.